How to reach your hoster when email and phone fail
Posted by Marco on Jul 3, 2010 in
WWW
Yesterday my website was down again and that forced me to selet another hosting company. I have selected Webreus (tip of the hat to Bart, check out some of his articles here) and they will move this domain a.s.a.p. Sorry for the inconvenience. Besides the downtime the worst thing was: I could not get in touch with the hosting company. No response to my emails (expect for an auto-reply) and the phone was not answered. Well, what other medium do you have left after that? Answer: The fax.
Comments
#1 Peter van Teeseling | July 3, 2010 | 09:59 CET
Hi Marco, did they respond to the fax? Customer service is very bad sometimes. This is another example. Hope Webreus lives up to your expectations!
#2 Marco | July 3, 2010 | 11:21 CET
No response. The website didn’t go up until after 17:00. (Perhaps because of the soccer game?) I hope Webreus is better!
#3 Marco | July 7, 2010 | 19:58 CET
The massive Skull and Bones I faxed did the trick. http://twitpic.com/22vyls Unfortunately they emailed the password to the wrong emailadress… sigh…